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Solutions

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Population Health & VBC

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Patient Engagement Efficiency

Connect With Patients on Their Terms

Proactively Close Care Gaps

Keep Care Moving Forward

Engage at Scale Without Losing the Human Touch

Build an Equity-First Engagement Strategy

Generate Results You Can Measure

Support the Patient Journey for Better Health

Patient engagement is critical to value-based care, but outdated tools and disconnected outreach leave too many patients behind—driving up costs and lowering satisfaction. Health Catalyst helps make engagement smarter and more scalable, so you can reach the right patients, reduce no-shows, and improve outcomes without adding burden to your teams.

We help leaders solve questions like:

How can we personalize outreach across patient populations?
Are we closing care gaps before they impact outcomes or cost?
Can we keep patients on track with their care plans through better coordination?
How do we scale outreach while maintaining a personal connection?
Are we designing for equity, not just efficiency?
Can we prove that engagement efforts are driving real results?

Connect With Patients on Their Terms

Personalized outreach builds trust and drives action.

Tailor messages using clinical and demographic data.
Communicate in preferred languages and literacy levels.
Reach patients via SMS, voice, email, and other channels.
Find underserved or hard-to-reach groups—without portals.

Result: Higher response rates and stronger patient relationships.

Proactively Close Care Gaps

Intervene early to prevent missed care and improve outcomes.

Automate outreach for screenings, refills, and follow-ups.
Deliver personalized education and reminders.
Trigger engagement based on clinical and risk indicators.
Prevent readmits and delayed care with timely outreach.

Result: Fewer gaps, better outcomes, and lower costs.

Keep Care Moving Forward

Help patients navigate their care seamlessly.

Simplify appointment scheduling and reminders.
Coordinate referrals and follow-up care.
Support transitions with automated check-ins.
Embed engagement workflows directly in the EHR.

Result: Reduced friction and smoother care journeys.

Patient Engagement that Works for Everyone

With Health Catalyst, engagement becomes a strategic driver of better outcomes. We help you connect with more patients, reduce no-shows, and improve satisfaction—without overloading your teams.

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Engage at Scale Without Losing the Human Touch

Reach more people without sacrificing personalization.

AI-driven messaging that adapts to each patient.
Scalable outreach aligned with your operational capacity.
Consistent, high-quality communication at every touchpoint.
Reduced manual effort with sustained patient connection.

Result: Expanded reach with meaningful impact.

Build an Equity-First Engagement Strategy

Ensure communication is accessible, inclusive, and effective for all.

Identify disparities in engagement and response rates.
Use diverse channels to reduce digital barriers.
Tailor messages to community and cultural needs.
Monitor equity metrics to track progress.

Result: More equitable care and reduced communication gaps.

Generate Results You Can Measure

Prove impact and continuously improve your strategy.

Track engagement trends and response rates.
Measure improvements in adherence and outcomes.
Tie outreach to quality and financial metrics.
Deliver reports that show value to leaders and payers.

Result: Clear ROI and stronger buy-in across your organization.

Why Health Catalyst?

Generic engagement tools often rely on portals, batch campaigns, and disconnected workflows—leaving patients behind and teams overwhelmed. A smarter approach personalizes at scale, adapts with your operations, and keeps care moving forward.

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Integrated clinical and demographic data powers truly personalized communication.

Scalable, multi-channel engagement that adapts to operational capacity and patient preferences.

Built-in equity tools and diverse outreach methods reduce barriers and expand access.

90%+ engagement rates through mobile-first outreach prove it works—at scale.

What Implementation
Looks Like

Phase 1: Discover and Design

Identify target populations and use cases.
Map current workflows and gaps.
Configure outreach templates and triggers.

Proven Outcomes

How Psychographic Segmentation Increased Click-Through Rates by Over 3X and Increased Revenue

Data with a Human Touch: Scaling Digital Patient Engagement to Improve Health Equity

Integrated Data and Analytics Transforms Population Health Management