Embedded Refills Prescription Renewal Optimization

The Health Catalyst Embedded Refills™ application provides embedded medication renewal decision support directly in the EHR workflow, allowing providers and their staff to streamline prescription renewal workflows. The combination of technology, protocol content, and workflow optimization enable health systems to deliver a better, safer patient experience.

By continually monitoring more than 40 of the leading guidance sources (JAMA, FDA, CDC, American Diabetes Association, American Heart Association, etc.), the Refill Management team can make timely recommendations for protocol changes that may impact an organization’s workflows and safe delivery of care.

• Save provider time—and reduce provider burnout. Reduce the number of renewal requests needing provider review by up to 60 percent. Refill Management is fully embedded in the EHR workflow and promotes safe delegation of requests from providers to staff.
• Automate documentation in the EMR. After reviewing each request against the appropriate protocol, Refill Management publishes a note with recommendations right in the EHR workflow. Staff completing the request immediately know if the renewal meets protocol criteria, has care gaps, can’t be delegated from providers (e.g., controlled substances), is a duplicate, or has errors (e.g., wrong dosage, not on active medication list, etc.).
• Increase quality through standardization. Provides more than 1,000 evidence-based, customizable prescription renewal protocols, which enables consistent care delivery across a health system and positively impacts quality measures.
• Proactively identify care gaps and increase revenue. Referencing the evidence-based protocols, Embedded Refills identifies outstanding care gaps (e.g., missing labs, past-due visits, etc.) for a patient’s active medications at the time of any prescription renewal, and alerts the staff member completing the request so that care gaps can be closed.
• Automate patient outreach. Leverage the power of the Twistle Patient Engagement application by Health Catalyst to automatically notify patients of prescription refills—saving time and money.