Health Catalyst

Technical

Health Catalyst has the tools to proactively resolve issues such as platform maintenance, query performance, and technical debt. For our Platform Operations service, we assign a pod (group of Technical Directions) to the client to keep the platform running effectively. Services include:

Proactive Ignite health review and recommendations: Regularly reviews ecosystem performance and provides a report of recommended actions.
Platform, performance, and pipeline troubleshooting and resolution: Responds to and works to resolve issues during business hours.
Automated ETL issue alerting and investigation: Investigates established batch jobs that fail unexpectedly when alerted through automated Platform Operations support tickets.
Databricks and pipeline management: Manages and configures Databricks and pipelines between development and production states.
Data governance, security, and cost administration: Implements, configures, and manages security definitions.
Technical debt analysis and recommendations: Provides a quarterly ecosystem scorecard with recommendations for performance improvements and longevity.

The Challenge

Health systems that have acquired ambulatory care practices—and independent ambulatory practices alike—face tremendous financial pressures and challenges to financial sustainability. If you’re an ambulatory care leader, you’re looking to improve the efficiency of the services you provide and find cost savings without negatively impacting patient outcomes, the community, or the integrity of the organization. Yet it can be difficult to access data that brings actionable insights to inform decisions to improve patient access, panel management, provider productivity, referral management, or quality scores.

Our Approach

Proactive Ignite health review and recommendations: Regularly reviews ecosystem performance and provides a report of recommended actions.
Platform, performance, and pipeline troubleshooting and resolution: Responds to and works to resolve issues during business hours.
Automated ETL issue alerting and investigation: Investigates established batch jobs that fail unexpectedly when alerted through automated Platform Operations support tickets.
Databricks and pipeline management: Manages and configures Databricks and pipelines between development and production states.
Data governance, security, and cost administration: Implements, configures, and manages security definitions.
Technical debt analysis and recommendations: Provides a quarterly ecosystem scorecard with recommendations for performance improvements and longevity.

1. The Challenge

2. Our Approach

3. Benefits

The Challenge

Our Approach

Benefits

Proven Outcomes