Ignite Dedicated Technical Account Manager

Technical

Ignite Dedicated Technical Account Manager

Health Catalyst has the tools to proactively resolve issues such as platform maintenance, query performance, and technical debt. For our Platform Operations service, we assign a pod (group of Technical Directions) to the client to keep the platform running effectively. Services include:

Account Management: Leads meetings, prioritizes work, and plans and implements technical platform projects.
State of the Platform reporting: Delivers quarterly State of the Platform reports and provides visibility into current platform performance and recommendations for future growth and stability.
Technical point of contact during business hours: Helps escalate issues and serves as a liaison between client and Health Catalyst teams.
Platform training: Facilitates, delivers, and coordinates training.
Platform technical strategy and outcomes oversight: Provides strategic consulting around platform best practices, cost optimization, and data security.

The Challenge

Cloud Data Platforms Require Ongoing Strategic Oversight

Health systems that have acquired ambulatory care practices—and independent ambulatory practices alike—face tremendous financial pressures and challenges to financial sustainability. If you’re an ambulatory care leader, you’re looking to improve the efficiency of the services you provide and find cost savings without negatively impacting patient outcomes, the community, or the integrity of the organization. Yet it can be difficult to access data that brings actionable insights to inform decisions to improve patient access, panel management, provider productivity, referral management, or quality scores.

Our Approach

A Dedicated Technical Leader Aligned to Your Platform

Health Catalyst has the tools to proactively resolve issues such as platform maintenance, query performance, and technical debt. For our Ignite Dedicated Technical Account Manager service, we assign a Technical Director as a single point of contact for the client. This technical director provides strategy recommendations and keeps the platform running effectively. Services include:

Account Management: Leads meetings, prioritizes work, and plans and implements technical platform projects.
State of the Platform reporting: Delivers quarterly State of the Platform reports and provides visibility into current platform performance and recommendations for future growth and stability.
Technical point of contact during business hours: Helps escalate issues and serves as a liaison between client and Health Catalyst teams.
Platform training: Facilitates, delivers, and coordinates training.
Platform technical strategy and outcomes oversight: Provides strategic consulting around platform best practices, cost optimization, and data security.

Ignite Dedicated Technical Account Manager

Strengthen platform performance with a dedicated Technical Account Manager who provides strategy, oversight, and proactive support to optimize your healthcare data platform.

1. The Challenge

2. Our Approach

3. Benefits