Patient Safety Monitor

1. The Challenge

Details

2. Our Approach

Details

3. Benefits

Details
Technical

The Patient Safety Monitor™ application is a modular, scalable application that provides comprehensive support for key safety improvement activities: detection via automated surveillance, voluntary event reporting, and audits; analysis of risk, events, and care delivery; and improvement facilitated by monitoring and visualizations to prevent and mitigate harm.

The Challenge

Health systems that have acquired ambulatory care practices—and independent ambulatory practices alike—face tremendous financial pressures and challenges to financial sustainability. If you’re an ambulatory care leader, you’re looking to improve the efficiency of the services you provide and find cost savings without negatively impacting patient outcomes, the community, or the integrity of the organization. Yet it can be difficult to access data that brings actionable insights to inform decisions to improve patient access, panel management, provider productivity, referral management, or quality scores.

Our Approach

The Patient Safety Monitor™ application supports a comprehensive approach to improving patient outcomes and lowering costs:

  • Surveil. Detects the magnitude and nature of harm or risk, and variation in care delivery.
  • Report. Captures events that are voluntarily reported by staff to support investigation of conditions that create risk for error.
  • Audit. Facilitates more efficient assessment of potential incidents to fill gaps in EMR data and create a holistic view of harm, risk, and care deviation for medication errors, hospital acquired conditions, etc.
  • Analytics. Uses data to understand and predict harm or risk and gain insight to support process improvement planning.
  • Improvement. Manages improvement projects to reduce CMS harm penalties, decrease cost per case, and improve patient outcomes.

Benefits

  • Increase visibility to patient safety events by 10x. Automated surveillance flags data values indicative of potential or actual safety issues, helping you identify the magnitude and nature of all-cause harm.
  • Simplify incident reporting. A streamlined, user-friendly workflow for staff to report – either anonymously or with their username – and manage patient safety events; a feedback loop keeps the reporter appraised of issue resolution.
  • Conduct comprehensive safety analysis. Integrated data from events and care audits support deeper data analysis and better inform improvement activities.
  • Streamline improvement work. Dashboards identify trends and root causes of harm and risk, facilitate efficient prioritization of safety work, and empower leaders to monitor outcomes.
  • Enable efficient and effective patient safety activities. A certified Patient Safety Organization (PSO) provides a legally protected space for safety improvement work, which encourages more participation and action.

Proven Outcomes

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