Health Catalyst

Technical

The Twistle Patient Engagement by Health Catalyst™ application delivers personalized, step-by-step guidance to the patient’s mobile phone to keep them on track with their medical plan of care. Care teams are alerted via EHR inbox or a dashboard when patients deviate from the expected course of care so they may intervene before complications ensue; clinicians are more productive because they are able to focus their time on patients who require greater support.

The Challenge

Health systems that have acquired ambulatory care practices—and independent ambulatory practices alike—face tremendous financial pressures and challenges to financial sustainability. If you’re an ambulatory care leader, you’re looking to improve the efficiency of the services you provide and find cost savings without negatively impacting patient outcomes, the community, or the integrity of the organization. Yet it can be difficult to access data that brings actionable insights to inform decisions to improve patient access, panel management, provider productivity, referral management, or quality scores.

Our Approach

The Twistle Patient Engagement by Health Catalyst™ application delivers personalized, step-by-step guidance to the patient’s mobile phone to keep them on track with their medical plan of care. It uses secure, patient-centric communication to deliver personalized, step-by-step guidance to the patient’s mobile phone to drive care plan and protocol adherence, which improves outcomes, lowers costs, and generates clinical, financial, and operational value:

90%+ patient engagement rates
20% improvement in medication/device adherence
32% fewer readmissions

Benefits

Reach every patient and reduce health inequities with a "patients first" approach. Send messages to patient cell phones via SMS text—the easiest, most convenient way to reach patients; other options include email, EMR portals, and interactive voice response.
Increase efficiency of care teams. Proactively address common questions and reduce inbound patient calls—and alert care team members when patients need additional help.
Provide flexible tech and seamless integration. Automate and personalize patient messages with EHR and device integrations to automatically message patients who meet certain criteria.
Increase usability through AI. Twistle learns from user behavior and existing data sets to more accurately predict and deliver the best possible tailored outcome.

1. The Challenge

2. Our Approach

3. Benefits

The Challenge

Our Approach

Benefits

Proven Outcomes