Patient Engagement Platform for Healthcare

The Upfront by Health Catalyst suite takes a personalized, data-driven, and automation-enabled approach to patient engagement, ensuring that individuals receive timely, relevant, and proactive care guidance. By leveraging clinical, sociodemographic, and patient-reported data, Upfront delivers hyper-personalized outreach that resonates with each patient’s unique needs. Its automated workflows streamline scheduling, referrals, and care transitions, reducing administrative burdens while improving care coordination.

Upfront provides real-time insights that help healthcare organizations identify care gaps, predict patient behaviors, and refine engagement strategies. This holistic approach enhances patient access, fosters loyalty, and drives better health outcomes while optimizing operational efficiency. The Upfront approach includes three parts:

Acquire. Reengage lost patients, convert coveted new ones, boost enrollment, and increase your patient population.
Treat. Ensure appointment attendance, reduce no shows, streamline rescheduling and optimize access.
Retain. Boost return visits, close care gaps, streamline referrals, and improve care transitions.

The Challenge

Fragmented Patient Engagement Leads to Care Gaps and Revenue Loss

Health systems that have acquired ambulatory care practices—and independent ambulatory practices alike—face tremendous financial pressures and challenges to financial sustainability. If you’re an ambulatory care leader, you’re looking to improve the efficiency of the services you provide and find cost savings without negatively impacting patient outcomes, the community, or the integrity of the organization. Yet it can be difficult to access data that brings actionable insights to inform decisions to improve patient access, panel management, provider productivity, referral management, or quality scores.

Our Approach

Personalized, Data-Driven Patient Guidance at Scale

The Upfront by Health Catalyst suite takes a personalized, data-driven, and automation-enabled approach to patient engagement, ensuring that individuals receive timely, relevant, and proactive care guidance. By leveraging clinical, sociodemographic, and patient-reported data, Upfront delivers hyper-personalized outreach that resonates with each patient’s unique needs. Its automated workflows streamline scheduling, referrals, and care transitions, reducing administrative burdens while improving care coordination.

Upfront provides real-time insights that help healthcare organizations identify care gaps, predict patient behaviors, and refine engagement strategies. This holistic approach enhances patient access, fosters loyalty, and drives better health outcomes while optimizing operational efficiency. The Upfront approach includes three parts:

Acquire. Reengage lost patients, convert coveted new ones, boost enrollment, and increase your patient population.
Treat. Ensure appointment attendance, reduce no shows, streamline rescheduling and optimize access.
Retain. Boost return visits, close care gaps, streamline referrals, and improve care transitions.

Benefits

Automated Outreach, Predictive Insights, and Access Optimization

Improved patient engagement. Deliver hyper-personalized, data-driven outreach to guide patients toward necessary care, reducing disengagement and missed appointments.
Enhanced access to care. Identify and addresses care gaps, ensuring patients receive timely interventions and equitable access to healthcare services.
Increased patient loyalty and satisfaction. Build trust through personalized communication and proactive engagement, fostering long-term patient relationships.
Optimized operational efficiency. Automate scheduling, referrals, and care transitions, reducing administrative burdens and minimizing no-show rates.
Data-driven insights. Leverage advanced analytics to identify trends, prioritize interventions, and improve decision-making for better health outcomes.
Better health outcomes. Proactively connect patients to the right care, improving adherence to treatment plans, preventive screenings, and chronic disease management.
Reduced healthcare costs. Minimize inefficiencies, unnecessary emergency visits, and hospital readmissions by engaging patients before issues escalate.

Upfront Patient Engagement and Access Platform

Upfront digitally guides patients to the right care with personalized outreach, automated workflows, and data-driven insights that improve access, retention, and outcomes.

1. The Challenge

2. Our Approach

3. Benefits