Key Values | Health Catalyst

Our People Are Continuous Learners

A group of Health Catalyst team members attending a training session in a modern office.

We hire people who are smart, who love to learn and pick up new skills quickly, independently and with little direction. We don’t have to reinvent the wheel with each solution we develop, but we also know that an off-the-shelf wheel won’t be the perfect fit every time. So we encourage our people to actively find and pursue innovative solutions that truly solve the problem … and more.

I can share with and learn from others.
I love to learn, and I am a lifelong student.
I recognize my mistakes and correct them quickly.
I seek and respond favorably to feedback and coaching.
I value my autonomy and use it to gain new knowledge and skills.
I recognize that diversity of perspectives leads to better decisions.
I am self-aware and seek improvement, personally and professionally.
I watch, listen, and learn from others; thank them for their teachings; and apply the teachings to the mastery of my profession; and I do the same for others.

Our People Are Committed

A Health Catalyst team member working at his laptop, smiling and having a conversation.

Each time we work with a new client, we start by setting a deadline for implementing our platform, and we stick to it until the job is done. Sometimes this means doing more than we were contracted for—and that’s fine. Our team members are willing to do what it takes to get the job done right so that every customer succeeds.

I stick to the task until the job is completed.
I recognize that not every part of my job will be fun.
I make personal sacrifices, as needed, to get the work done.
I am willing to contribute more than my fair share to a project.
I have a deep, long-term commitment to healthcare improvement.
I lead a balanced, healthy life that enables me to sustain my pace.

Our People Are Humble

A group of three Health Catalyst team members having a discussion in an office hallway.

We give credit where it’s due. And often the credit for a really amazing idea goes to our clients and team members. Our company was built on humility. We appreciate praise and accolades but we never want these wins to blind us to the fact that our own success comes from everyone around us. Without them, we wouldn’t be where we are today.

I listen first.
I serve others without looking for recognition.
My first assumption with others is positive intent.
I often acknowledge others for their contributions.
I am secure in my own abilities (quiet self-confidence).
I seek to improve myself before trying to improve others.
I am excited when others succeed, and I offer sincere praise.
I empower others to do their best and give proper credit to others.
I frequently express gratitude and appreciation to those around me.

Our People Are Excellent

A female Health Catalyst team member smiling in an office hallway.

We don’t just aim to get a job done—we aim to set an industry-leading standard for excellence in each endeavor. Our team members take pride in the Health Catalyst brand, and their commitment to world-class performance shines through in our products and services and who we are as organization.

I strive for excellence and quality in all aspects of my work; I show up to fulfill my role in the company’s mission to the best of my ability.
I recognize the importance of excellence in pursuit of our mission.
I strive to be well informed about events and trends in healthcare, data and analytics, and improvement.
I actively contribute to the company’s pursuit of excellence—in the technology we build, in the services we provide, and in the functions that support this important work.
I recognize and ask for help when I need it.

Our Operating Principles

The Health Catalyst operating principles build on our commitment to foster a work environment where all individuals are treated with respect and dignity. Each team member has the right to work in a professional atmosphere that promotes equal opportunities and prohibits discriminatory practices, including harassment. We expect that all relationships among persons in the workplace will be business-like and free of bias, prejudice, and harassment.

Improvement

We are deeply committed to enabling our clients to achieve and sustain measurable clinical, financial, and operational improvements.
We nurture deep, long-term partnerships because achieving and sustaining improvement is a transformational journey (not a quick trip).
We pragmatically balance the vision, priority, and pace of innovation for data and analytics technology. We prioritize innovations that accelerate improvement.
We attract, develop, & retain experts who know best practice in their domain, leverage analytics for insight, & accelerate adoption for sustained improvement.

Accountability

We are all accountable to ourselves and to one another to proactively show up every day in support of our company’s mission.
We make decisions that balance and optimize the interests of our teammates, clients, patients, and shareholders.
We avoid an entitlement mentality and are good stewards of our assets.
We don’t micro-manage and we show trust while also having high expectations of ourselves and of one another.

Respect

We recognize the immeasurable value of every individual.
We listen carefully to one another and learn from each of our colleagues.
We care deeply about our colleagues, including teammates, customers, patients, and owners.
We benefit from one another’s diverse backgrounds and experiences.

Transparency

We are honest and compassionate in our interactions with others and with ourselves, even if the truth is hard.
We strive to live up to the Health Catalyst Way in all settings.
We treat confidential information appropriately, and we protect the private data of our clients’ patients.
We recommend the best solutions for our clients whether or not those solutions come from Health Catalyst.

Health Catalyst Key Values